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OT Managed Services and Insights

Have the visibility to operate with confidence, reliability, and resilience.

 

OT Managed Services & Insights for Power and Energy

Have the visibility to operate with confidence, reliability, and resilience.

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Eliminate the guesswork of tracking down root cause.

Operational Technology (OT) Managed Services and Insights enables power generation plants to operate with confidence, reliability, and resilience by bringing visibility and best practices to the OT network so that fast and informed decisions can be made to sustain plant operations.

Our skilled IT/OT team overlays technology solutions tailored for the power generation industry that surface the data operators need to meet performance and financial goals.

OT Managed Services and Insights

Have comprehensive IT and OT network visibility along with the insights and resources you need to maintain operational efficiency and prevent outages.

OT managed services

Insights

Understand and have visibility into how data is collected, stored, processed, and transmitted throughout the plant. Repeatable insights enable plant operators to perform root cause analysis, proactive maintenance, and analyze performance metrics to minimize downtime and optimize operations.

OT managed services

Operations

Think of ProArch as an extension to your IT and OT team. We will keep systems documented and updated plus provide strategic guidance for new objectives and upgrades so you can focus on the performance, people, and safety of the plant.

OT security

Operational Technology Security

Advanced threat intelligence along with IT and OT security best practices are integrated across systems stopping threats and collecting behavioral insights that enable ProArch’s 24/7 Security Operations Center to respond to threats before damage occurs.

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Get Complete OT Network Visibility

  • Determine root cause faster and minimize downtime
  • Make informed decisions about operations and maintenance
  • Reduce risk and enhance IT and OT security 
  • Meet NERC compliance requirements
  • Boost efficiencies by leveraging IT/OT convergence
  • Offload infrastructure support and maintenance

Desktop as a Service (DaaS) Implementation Process

Our proven AVD migration methodology removes migration hurdles, user disruption, and performance issues.
 
 

Frequently Asked Questions

How does OTIMS help minimize unplanned outages in power generation facilities?

OTIMS provides 24x7 monitoring and support to detect and address system failures and cyber threats before they escalate. By continuously scanning the OT network for anomalies and performance issues, ProArch ensures proactive intervention to prevent unplanned outages, keeping plant operations running smoothly.

Can OTIMS integrate with our existing OT systems and devices?

Yes, OTIMS is vendor-agnostic and designed to seamlessly integrate with a wide range of OT systems and devices. This flexibility allows us to support your existing infrastructure, regardless of the manufacturer or technology in place, enhancing the interoperability and efficiency of your power generation operations.

What security measures does OTIMS implement to protect our critical OT assets?

OTIMS adopts a Zero Trust approach, verifying and mapping data flows for every device within the OT environment. We leverage industry-leading solutions from Microsoft to provide continuous device and network monitoring, along with vulnerability reports, to further strengthen the security of your OT infrastructure and safeguard against evolving cyber threats.

Is there other features OTIMS provide beyond Security?

ProArch understands the bespoke nature and typical multi-vendor approaches often found in Operational Technology (OT) and aims to address these challenges in a holistic and standardized manner. OTIMS provides robust backups with off-site replication using Veeam and private storage for disaster recovery. Secure remote access can be facilitated through multi-factor authentication, video recording, reporting, and comprehensive logging and monitoring.

Helpful Insights

Blog
The Power of OT Network Visibility
Blog
6 Essentials of Robust OT Security
Blog
What is IT/OT Convergence?

Ready to operate with confidence and resilience?

Desktop as a Service

Desktop as a Service (DaaS) takes a phased approach to moving workloads to Azure Virtual Desktop (AVD) and managing them once they’re there.

AVD proof of concept

Phase 1

AVD Discovery, Planning, and Proof of Concept

First, business objectives are set, and workloads inventoried. A proof of concept on a subset of workloads is performed to establish a baseline of cloud readiness for business use cases.

AVD Pilot

Phase 2

Pilot

The implementation plan is created and tested to ensure performance and minimize disruption when the deployment process occurs.

Desktop as a Service

Phase 3

Implementation

Full AVD rollout including systems and user acceptance testing, admin training, and documentation.

Desktop as a Service

Phase 4

Managed Services

The ProArch team performs on-going maintenance, patching, upgrades, image management, troubleshooting, cost optimization, and alert monitoring on the AVD environment.

 

Partner With Azure Virtual Desktop Experts

DaaS brings together industry-recognized capabilities and teams to accelerate your move to the cloud. As a top Microsoft partner with Azure Virtual Desktop Advanced Specialization, our proven approach removes migration hurdles and risks so your organization can realize their cloud potential.

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