OT Managed Services & Insights

OT Managed Services are similar in principle to IT Managed Services but is structured for the uniqueness of critical infrastructure environments.

OT Managed Services and Insights enables your organization to operate with confidence and consistency by centralizing insights, IT/OT security and network support to prevent unplanned outages caused by system failures or cyber threats.

Depending on the services you choose and systems/assets that need coverage the monthly cost of OT Managed Services and Insights ranges from $3,000 - $10,000 per month. Implementation is a separate cost.

Incident response is included with the purchase of an incident response retainer. Having a retainer in place means the ProArch Incident Response team can act immediately in a time of need to manage and overcome a security incident. An incident response retainer minimizes the time to recover (TTR) so operations can resume faster. Learn more about our Managed Detection and Response (MDR) services here.

OT Managed Services and Insights is not a replacement for the IT and OT staff and skills you already have. We find the most success when our team can plug into an existing team and add the skills in areas you lack. Our sweet spot is working closely with the people who know your environment best.

Every engagement starts with a discovery and gap analysis that takes 4 weeks to complete. The technical discovery and gap analysis includes updating network documentation and asset inventory, understanding availability and design, and OT environment knowledge transfer. Then, recommendations, are make for improvements. After the discovery and gap analysis is implementation which is an additional 4 weeks and includes going on-site. Engineers and consultants overlay network and security best practices, deploy technology, create customized alerts, and then turnover to the ProArch support and security teams.

Yes, we tailor the solution for your organization's specific requirements, goals, budget and existing contracts and vendor relationships.

Not right away, but it might in the future. With our IT and OT architectural knowledge we are able to provide remote access into systems that were previously inaccessible. So instead of relying on your support hours from another vendor, ProArch or someone from your team may be able to securely access systems remotely.